IT Applications & Operations Administrator (f/m) (part-time 20-25 h)

Quick facts

Location:
Munich, Bavaria, Germany
Date Posted:
05-11-2018
The IT Applications & Operations (A&O) Administrator works as part of an international IT-team, responsible for company critical applications’ support as well as for internal IT processes, which are relevant for the day-to-day business.
 

Responsibilities:

  • S/he is responsible to maintain the local IT environment, applications and systems
  • S/he is responsible for first / second level support for business critical and relevant applications & systems
  • S/he is responsible for primary support instance of finance related applications
  • S/he is working together with L2/L3 support to fix issues for applications (and  server) systems
  • S/he is handling the purchasing processes and does asset management and controlling
  • S/he is monitoring alerts and incidences and is taking responsibility about alerting, escalating, follow up, documentation and reporting of those
  • S/he is handling communication with / to local providers and 3rd party companies
  • S/he is responsible for handling all queries and issues through to resolution
 

Knowledge & Capabilities:

  • Troubleshoot application based problems on Windows platforms (for users on site and remote)
  • Supporting all company relevant applications
  • Handles all support communications professionally and efficiently
  • Is experienced in supporting end users (local and remote)
  • Application \ systems implementation and rollout
  • Installation of software for users on PCs
  • Detects common issues
  • Working with a ticket based support system
  • Documentation and reporting
  • Handling communication (announcements) from IT to global staff members         
  • Handling orders for Hard- and Software for the company
  • Liaises with First and/or Second Level Support and third parties to resolve issues
  • Notifies First and/or Second Level Support of any service affecting issues and/or the resolution of those issues, clearly and in a timely manner
  • Escalates critical/major issues appropriately and in a timely manner
  • Monitors system and service alarms; logs and escalates issues appropriately
  • Provides end-to-end service testing in accordance with detailed procedures
  • Raises tickets and escalates monitoring alerts appropriately
  • Train users in application usage, functions and features
  • Create manuals and step-by-step guides for users
 

Skills and Specifications:

  • Experiences in IT-Support (Application Support) required     
  • Very good knowledge in Microsoft SharePoint (Application, Design, Workflows, Functionalities, etc.) required
  • Very good knowledge in all Microsoft standard office application required
  • English fluently in word and writing is mandatory
  • German fluently in word and writing is mandatory
  • Good knowledge in Windows environment used in enterprise network
  • Knowledge in ERP systems recommended (SAP and Microsoft Navision)
  • Knowledge in finance applications appreciated (e.g. DB-Direct)
  • A proactive team player with the ability to work in dynamic environments
  • Provide technical support by telephone to assist First and /or Second Level Support and, to communicate with incadea partners
  • Passionate about gaining new knowledge
  • Ability to switch tasks very rapidly
  • Highly motivated in problem solving
  • Able to work on multiple tasks at the same time
  • Work self-responsive
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