Support Consultant

Quick facts

Mexico City, Mexico, Mexico
Date Posted:
  • The Support Consultant supports incadea’s worldwide customers, OEMs and partners in best practice using our products.
  • He/She resolves any enquiries from a functional perspective.

Responsibilities in Detail:

  • Partially parameterizes and runs the system under guidance, based on received data
  • Interacts constructively with diverse team members, to contribute towards the achievement of common goals
  • Is aware of cultural differences and seeks for advise how to deal with them
  • Develops professional relationships with peer level client personnel
  • Completes tasks under supervision
  • Plans, organizes and controls own work effort, in a timely manner
  • Plays the role of a team member
  • Is aware of all products offered by incadea
  • Gathers background information if requested
  • Knows the different levels of learning targets
  • Fluent in at least two languages; one of it English
  • Always keeps track of the SLA

Skills and Specifications:

  • Strong team orientation
  • Solid, focused interest in business consulting
  • Strong analytical and problem resolution capabilities
  • Commitment to results – meeting schedules, delivering work on time; ensures high quality delivery
  • Dedicated to customer satisfaction; ability to maintain good customer relationship – meeting and exceeding expectations, resolving issues and developing solutions to meet customer needs
  • Good communication and interpersonal skills
  • Organizational capabilities
  • Willingness to travel extensively
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