DMS Support Consultant

Quick facts

Location:
Beijing or Shanghai, China, China
Date Posted:
17-02-2016
 
  • The support consultant works as a part of a first or second level support team of China, responsible for the resolution of daily queries and issues from clients on our DMS products
  • The position reports to the Support Manager – incadea China
  • Work location is Shanghai/Beijing, China
 

Responsibilities in Detail:

  • Developing an excellent understanding of automotive industry business processes and ERP solutions, daily support and technical consulting for importers and 4S dealer shops all over the Country
  • Gaining a good understanding of  user’s requests, resolving user’s problems in time, clarify and sorting support logs on a daily base, submitting statistics analysis regularly
  • Analyzing client business processes and requests
  • Monitoring system running status to ensure the system operation in safe
  • System implementation and user training for vehicle dealers on client site.
 

Skills and Specifications:

  • Bachelor’s degree or above in major of computer science or related
  • CET4 or above
  • 2 years experience in technical support
  • Good team working capability and  gaining new knowledge
  • Effective written and verbal expression and far developed communication skills overall
  • Logical and analytical capability
  • Client oriented service spirit
  • Passion and responsibility at work.
 

Preferred:

  • Distinct experience in technical support area
  • Knowledge of processes in automotive industry (wholesales, sales and after sales), or related IT systems (ERP or DMS)
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