First Level Support Internship

Quick facts

Madrid, Madrid, Spain
Date Posted:
  • The FLS Agent works as part of a dedicated team responsible for first line support for incadea customers.
  • He/she is responsible for handling all queries and issues through to resolution 

Responsibilities in detail

  • Support in the implementation of projects, help and customer support, translation and documentation creation, testing software. 

Skills and Specifications

  • Has excellent interpersonal skills with the ability to deal with people at all levels; feels comfortable in cross-cultural environments.
  • A proactive team player with the ability to work in dynamic environments
  • Works independently, takes ownership of problems within own area of knowledge and feels accountable for the quality of own work
  • Ability to work under tight deadlines with high stress tolerance and potential overtime with advance notice from management
  • Ability to switch tasks very rapidly
  • Good documentation skill.
  • Able to work on multiple tasks at the same time

Mandatory Specifications:

  • Fluent in Spanish and English. Portuguese is a plus.
  • Navision knowledge
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